Refunds will be made using the same payment method used to process the order within a maximum of 15 days from when we receive the product in stock, depending on your bank and the payment method used.
In the case of payment by bank card, the refund will be paid to the same card with which the order was completed.
If the recipient of the products is different from the person who made the payment, the refund of the money will be made to the person who made the payment.
If your refund amount is incorrect, please contact our Customer Service department and we will resolve the issue as soon as possible.
Remember that Walk&fly reserves the right to reject returns communicated or sent after the established period and those that contain articles that are not in the same conditions as when they were received.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.