returns exchanges

To reduce the environmental impact, we will send you your purchase receipt only in electronic format instead of the usual printed one.

Return process

The return period is 30 days from receipt of the order. You cannot exchange or return accessory items such as: sprays, creams, insoles and socks.

The products will be returned in the same condition in which you received them (unused, unwashed, with the inner and outer labels still attached, without repairs, together with their complete original packaging and together with any accessories related to the themselves) and with the corresponding purchase receipt.

Walk&fly reserves the right to reject late returns if the products are not in the same conditions as when they were sent, or if they do not meet our return conditions.

The refund will be held until the merchandise is received or until you provide proof that you have returned it. The customer will be responsible for proving that the items have been returned. If your return does not comply with the stipulated terms, you will not have the right to receive any refund of the amount and we will send you the products freight collect.

To make returns or exchanges of items in the store, you can show the invoice sent in the order confirmation on your mobile device. If you wish, you can also access and print the invoice that appears in your CUSTOMER ACCOUNT - MY ORDERS AND RETURNS - DETAILS..

If you have any questions, you can contact us through: info@walkandflyshoes.com or by phone 638136045 from Monday to Friday from 09:00 to 15:00 or 16:00 to 18:00.

Returns

To make the return you have three options:

  • Return in store: We recommend that you do it as soon as possible in one of our stores. The store in charge will collect the shoes and give you a confirmation document of said return. You should keep this document. You must bear in mind that the stores only receive the articles, the refund of the amount is not made until it reaches our central offices. If the return is correct, we will credit your account. Once the return is completed, you will receive a return confirmation email.Find your nearest store.
  • Return to a Post Office: Free (Recommended option). You can request the return at a Post Office for free and automatically by clickinghere
  • Return from home: You can send by taking charge of the shipping costs to our headquarters at Albert Einstein street nº12 (Walk&fly) 11500 El Puerto de Sta María (Cádiz). If you prefer, we can manage the collection of your order at home ourselves. This service has an additional cost of € 5 in the Peninsula and in the Balearic Islands, which we will deduct from your refund. In international orders, shipping will be borne by the customer. To select this option you must contact us through: info@walkandflyshoes.com and indicate the order reference and the item (s) to be returned.

Return of defective products

  1. If in exceptional circumstances you have received a defective or damaged item, the quickest solution is to go to one ofour stores.. nce there, an employee will check the condition of the item. In case you confirm the defect and the store has the item in stock, we will exchange or return the item according to your preference and the store's stock.
  2. If you don't have a store near you,, We suggest that you contact our Customer Service department by email info@walkandflyshoes.com providing the order details and a photograph showing the damage suffered.
  3. We will carefully examine the returned product and we will notify you by e-mail or telephone within a reasonable period of time if it is necessary to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 15 days from the date on which we send you an email confirming that the return or replacement of the item is appropriate.
  4. The amounts paid for those products that are returned due to any defect or defect, when it really exists, will be fully reimbursed, including the shipping costs incurred to deliver the item. The return will be made in the same means of payment that was used to pay for the purchase.
  5. The rights recognized by current legislation remain safe.

Refund process

Refunds will be made using the same payment method used to process the order in a maximum of 15 days, depending on your bank and the payment method used.

In the case of payment by bank card, the refund will be paid to the same card. At the time of making the refund, if you no longer have the card with which you paid, we suggest that you contact our Customer Service department.

If the recipient of the products is different from the person who made the payment, the refund of the money will be made to the person who made the payment.

If the amount of your refund is incorrect, please contact our Customer Service department and we will resolve the issue as soon as possible.

Remember that Walk&fly reserves the right to reject returns communicated or sent outside the established period and those that contain articles that are not in the same conditions as when they were received.

Size change

You can exchange an item purchased on our website within 30 days of receiving the order..

The first change of size in orders sent to Peninsular Spain or the Balearic Islands is free. For international orders the customer will bear the shipping costs.

You can make the change as long as it is for the same item (same reference number) in another color or size. The model must be in perfect condition, without any modification in the original price and that the store has it in stock.If you want a different product, you must place a new order.

To make the change you have three options:

  • Change of size in store: We recommend that you do it as soon as possible in one of our stores. The store in charge will make the return immediately if the item is available. IF the item is available in another of our stores or warehouses, he will pick up the shoes and give you an exchange / return confirmation document. You should keep this document. Find your nearest store.
  • Change of size in a Post Office: Free in the Peninsula and the Balearic Island. You can deliver to a Post office automatically by clicking here
  • Change of size at home. Free. The first size change is free in the Peninsula (not including Balearic Islands). In international orders, shipping will be borne by the customer. To manage the collection from your home you can manage it directly from your customer account "CUSTOMER ACCOUNT - MY ORDERS AND RETURNS - DETAILS", you can also send an email to info@walkandflyshoes.com.