https://walkandflyshoes.com/en/ (hereinafter, the Web) is a website owned by Chili Pepper Shoes Company S.L, hereinafter THE OWNER, with CIF / NIF nº: B64654353 and registered office at: Viladomat, 140 - 08015 Barcelona (Barcelona).
The access, reproduction and use of the services of the Web requires the previous acceptance of the Conditions of Use in force at any time; THE OWNER reserves the right to modify said Conditions when deemed appropriate, by publishing the new text on the Web. It is the responsibility of the user to know the Conditions of Use before accessing the products and services on the Web; in case you are not satisfied with them, please refrain from using it.
PROPERTY
The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including the html codes of the website, etc.), whose Intellectual Property corresponds to THE OWNER, except in relation to those materials obtained under license from third parties.
THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the different elements that compose it, individually considered, in all the copies that are made (whatever the medium to which they are incorporated), granting them only the usage rights described below. Any right that is not expressly assigned is understood as reserved.
In addition to the above, THE OWNER is responsible for the selection, design of the structure and arrangement of the contents of the Web, as well as who has taken the initiative and assumed the risk of making substantial investments aimed at obtaining, digitizing and presenting of the same, corresponding, therefore, the protection that article 12 and Title VIII of Book II of the Intellectual Property Law can grant on the website, considered as a database.
THE OWNER is also the sole owner of the design and graphic image of the Web, reserving the pertinent legal actions that may correspond against people who make imitations or unfair uses of it.
WEB CONTENTS AND DOWNLOADS. PERMITTED AND PROHIBITED USES.
It is allowed:
- Browsing the Web, that is, accessing and displaying it on a device, any temporary or accessory reproduction being authorized, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Navigation through certain sections of the Web require prior registration.
- Benefit (upon registration) from the services and advantages provided by THE OWNER through the Web to its users, under the conditions expressly indicated in the different sections.
It is strictly prohibited:
- Any operations regarding the Web, its contents, the downloaded products and the copies of all of them that are contrary to the Law, good customs and good faith.
- Any use outside the personal and private sphere, especially those that have commercial or professional purposes, including the sending of advertising or messages and the collection and processing of data from third parties.
- Any type of extraction, public communication and / or transmission, total or partial, by any means, outside the private scope of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. The publication in the media of the materials that can be downloaded from the Press Room section is excepted from this prohibition.
- The removal, concealment or falsification of notices and warnings about Intellectual or Industrial Property on the Web or any of the products provided through it.
- The operations and activities expressly prohibited in any other sections of these General Conditions and, in general, anyone that may harm the normal operation of the Web, other users or any third party.
LINKS TO THE WEB
The establishment of links and hyperlinks to the Web from other pages or websites is authorized, provided that they are not done in a way that damages the public and brand image of THE OWNER, the Web or any of the people and products. to be referenced in it. In the establishment of links with the Web, the use of techniques that imply confusion about the identity and ownership of the content, such as framing or others, is expressly prohibited.
The establishment of links from pages or websites whose contents promote or advocate, directly or indirectly, for any type of violence, discrimination, pornography or illegal activity is prohibited. Likewise, the establishment of links for commercial purposes is expressly prohibited.
In the creation of the links, the use of elements extracted from the Web is expressly prohibited, without the prior and express consent of THE OWNER.
In no case may it be understood that links to the Web from third-party pages or websites imply relations of THE OWNER with their owners, nor does it imply endorsement, sponsorship or any recommendation of THE OWNER on them, for which THE OWNER does not will be absolutely responsible for its content and legality.
CONTENTS AND USER BEHAVIOR
As a client or user of the Web, you agree to make appropriate use of the content and services offered through it and not to use it to:
- Incurring activities that are unlawful, illegal or contrary to good faith and public order.
- Disseminate content or propaganda of a racist, xenophobic, pornographic nature, which advocates terrorism or infringes on human rights.
- Causing damage to the physical and logical systems of THE OWNER, its suppliers or third parties, introducing or spreading computer viruses or any other physical or logical systems that are capable of causing the aforementioned damage.
- Disseminate content that threatens the image and reputation of THE OWNER or third parties.
- Attempt against the Intellectual, Industrial, image, honor or other rights that correspond to THE OWNER or to third parties.
THE OWNER will have full freedom of decision on whether the collaborations and messages are finally published on the Web or not, being empowered to withdraw them when deemed appropriate.
Violation of any of the rules contained in these Terms of Use, and especially, of the provisions of this clause, will entitle THE OWNER to immediately unsubscribe as a user or subscriber to the Web.
PAYMENT METHODS
The payment methods accepted in the online store are:
- Credit card
- Wire transfer
- PayPal
SHIPPING METHODS
The shipping methods available in the online store are:
- Urgent service
- Free shipping
- Pick up point
DELIVERY TIMES
Our shipments are free in the Peninsula if the order exceeds €50. We do not ship to Ceuta, Melilla or the Canary Islands.
The delivery times for shipments made in the online store are:
The delivery time for home shipments is 24-96 hours, business days. During the sales and / or promotions period, the delivery time may be delayed.
We also ship to Europe Zone 1, 2 and 3. International shipping rates are calculated automatically when you select the country.
WITHDRAWAL
The customer has 14 calendar days from receipt of the order to voluntarily desist from their purchase, without any penalty and without indicating the reasons. In the event that the consumer and user want to cancel the purchase of the product or contract the service, they may use the withdrawal form (this form can be found on the following page) to communicate their decision to the seller or service provider.
The purchase must be returned with all its products. In any case, for hygiene reasons, the products to be returned must be in perfect condition, unused, in their original packaging and seal and with all their accessories.
The customer must bear the costs of return shipping. Shipping will not be accepted under any circumstances.
The client will be responsible for ensuring that both the product and its packaging arrive in perfect condition, being necessary to pack the items in an adequate way, in order to avoid possible deterioration during transport.
Once the return package is received, we will verify its condition and at the time we verify that both the returned items, as well as the possible accessories, samples, promotional gifts and documentation, are complete and in perfect condition, we will send the customer an email to notify you of the approval or rejection of your refund.
The refund will be made within 14 calendar days of withdrawal.
The refund will be processed through the same payment method used by the client for the initial transaction.
We reserve the right to withhold the refund until we have received the products or until the customer has presented proof of their return, depending on which condition is met first.
We will not issue a refund if the product has been used.
In the event that the client receives a wrong or in poor condition product, or in case of loss or damage of products by the transport company, the client may request its return and / or replacement within 14 calendar days after upon delivery of the same. In this case, we promise to assume the shipping costs of the return, we will take care of picking up the defective product and / or returning the missing product to another identical product at no additional cost to the customer.
WITHDRAWAL FORM
(You should only complete and send this form if you wish to withdraw from the contract or contracted service).
- For the attention of (here you must insert the name of the company, full address and, if you have them, the telephone number, fax and email):
- I hereby inform / communicate (*) that I withdraw from me / we withdraw from our (*) contract for the sale of the following good / provision of the following service (*).
- I hereby inform / communicate (*) that I withdraw from me / we withdraw from our (*) contract for the sale of the following good / provision of the following service (*).
- Name and address of the consumer and user or consumers and users.
- Date and signature of the consumer and user or of consumers and users.
EXCHANGE AND RETURN POLICY
To request a product change, the customer must contact customer service within To return a product you have 30 calendar days from receipt of the order. Accessory-type products such as sprays, creams and shoe insoles are NOT returnable. after receipt of the order.
In case of returns, shipping and collection costs will be borne by the customer.
Postage due shipments will not be accepted in any case.
In the event that the product to be exchanged has a higher price than the one previously purchased, the customer must pay the value difference. If, on the other hand, the new product has a lower price than the one previously purchased, it will not be will return the difference of the amount in cash, but it will be made in the form of a gift voucher to use in your next purchase.
To manage any type of return or exchange of products purchased athttps://walkandflyshoes.com/en/ he Customer should contact our Customer Service.
The client must indicate the order number and we will tell him exactly all the steps to follow.
We also inform you that we will not accept changes or returns that have not been previously communicated by the indicated routes.
CUSTOMER SERVICE
The customer may cancel the order without any charge and without providing any reason, and must contact customer service as soon as possible through the following email address: support@walkandflyshoes.com, whose business hours are: Monday to Friday from 09:00 to 18:00.
If the order has not left our warehouses, we will cancel it without problem, but if the order is already on the way, we will have to wait to receive it back and once the receipt of the order has been confirmed, the amount of the product will be refunded less the costs of Shipping and return will be carried in the same form of payment used in the purchase.
DATA PROTECTION
The information or personal data you provide will be treated in accordance with the provisions of the Privacy Policy. By using this website, the treatment of said information and data is consented and it is declared that all the information or data that you provide us with is true and corresponds to reality.
MODIFICATIONS
THE OWNER reserves the right to make, without prior notice, the modifications it deems appropriate on the Web, being able to change, delete or add both the content and services provided through it, as well as the way in which they appear presented or located.
Although THE OWNER will use its best efforts to keep the information contained on the Website updated and error-free, it does not offer any guarantee regarding its accuracy and updating. The obtaining of any specific result or purpose is also not guaranteed, so access and use of the Web is the sole responsibility of the users and customers.
LEGAL ACTIONS
THE OWNER will pursue the breach of these Conditions of Use, as well as any improper use of the Web or its contents, infringements of the rights that correspond to it or to its licensors, especially those of Intellectual and Industrial Property, exercising all actions , civil and criminal, that may correspond in law.
OUT-OF-COURT RESOLUTION OF CONFLICTS
Likewise, in the terms contained in article 14 of EU Regulation 524/2013, on dispute resolution in consumer matters, a direct link to the online dispute resolution platform is provided:
https://ec.europa.eu/consumers/odr/main/index.cfm
APPLICABLE LAW AND JURISDICTION
For any controversy or conflict that may arise, derived from these terms or conditions, it will result from application of Spanish law. The resolution of judicial conflicts will be submitted to the competence of the Courts and Courts of the domicile of the user or client.